NARA AI Tool Set to Transform Customer Experience

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NARA AI Tool Set to Transform Customer Experience

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The National Archives and Records Administration (NARA) is adopting technology to improve user experiences. NARA AI tools like semantic search and optical character recognition to extend access to millions of records, starting with Warren Commission documents. Funded by $9.3 million from the Technology Modernization Fund, NARA aims to streamline veteran records processing, while incoming CIO Ghulam Shakir will focus on cybersecurity and cloud migration.

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